FAQ

We ship to the United States and other supported international destinations. Enter your delivery address at checkout to see whether shipping is available for your location. See our Shipping Policy for destination details.

Available shipping methods and the final shipping charge are shown at checkout before payment. Any eligible free-shipping promotion will also be shown at checkout.

Orders are normally processed within 1–3 business days. Personalized items may need 3–5 business days before shipment. Orders are not processed on weekends or public holidays.

Estimated delivery after dispatch is 7–12 business days for the United States; 8–15 business days for Canada, the United Kingdom, the European Union, Australia and New Zealand; and 10–20 business days for other supported destinations.

These are estimates, not guaranteed arrival dates. Customs, local carriers, weather and peak seasons may affect delivery. Processing time is additional.

Contact us as soon as possible with your order number and the change you need. We cannot guarantee an address change after processing begins. For cancellation requests, our team will check the status of your order and explain the available options.

When your order ships, we will send a shipping confirmation with a tracking link when tracking is available. Items may ship separately; if they do, you will receive separate tracking details without an additional shipping charge.

Tracking may take up to 72 hours to update after shipment. If there has been no update for 10 business days, contact us with your order number so we can investigate with the carrier.

International orders may incur import duties, taxes or fees. Unless checkout states otherwise, these charges are your responsibility and are collected by the destination country or carrier. See our Shipping Policy.

You can request a return within 30 days of receiving your item. Eligible items must be unworn or unused, with tags, in their original packaging and accompanied by a receipt or proof of purchase. Exceptions apply, including personalized items, sale items and gift cards. Please read the full Refund Policy before requesting a return.

Email ziokhans_pets1@outlook.com with your order number and return request. Once accepted, our team will provide the return address and instructions. Please wait for authorization before sending anything back; unauthorized returns are not accepted.

The fastest route described in our policy is to request a return for the item you have and place a separate order for the new item once the return is accepted. Check eligibility in our Refund Policy, and compare the new item’s measurements before ordering.

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us immediately with your order number and details of the issue. Photos of the item and packaging can help our team review what happened and explain the next steps.

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If 15 business days have passed since approval, please contact us.

Use the measurements and size guide on the specific product page. Measure your pet’s chest and neck where the harness will sit, then compare those measurements with the listed size ranges. Size names can vary between styles, so check each product rather than relying on a previous purchase.

Compare both measurements with the product’s adjustment range. If you are unsure, contact us with the product name and your pet’s neck and chest measurements before ordering. Avoid choosing a size based on weight alone.

Check the product title and the included-items information for your selected style. A product listed as a harness and leash set should be checked against its own description; do not assume every accessory shown in a lifestyle photo is included.

Check the intended use, measurements and fit information for the specific product. A suitable fit matters more than a size label or breed name. If your pet’s measurements or intended use are not covered on the page, please ask our team before purchasing.

Our pet carriers can be an option for cats and small dogs when the specific carrier’s dimensions and recommended weight are suitable. Check each product page and make sure your pet has enough space to sit, turn and settle comfortably.

Compare your pet’s body measurements and weight with the carrier’s dimensions and stated recommendation. Different carrier styles have different limits. If you need help, send us the carrier name, your pet’s measurements and their weight through our Contact Us page.

Use the personalization field on the Rumi Denim Ruffle Pet Carrier product page before adding it to your cart. Check spelling and capitalization carefully. If your request needs clarification, contact us before placing the order.

Personalized and custom products are listed as non-returnable in our Refund Policy. If your order arrives defective, damaged or incorrect, contact us immediately so we can review the issue.

Airline requirements vary by route, aircraft and carrier dimensions. Please confirm the current rules directly with your airline before purchasing or traveling. A pet carrier should not be assumed to be airline-approved because it is described as a travel bag.

Follow the Care & Caution instructions on the specific product page and any label supplied with your item. Materials and decorative trims differ between styles. If an instruction is unclear, contact us with the product name before washing, soaking or machine drying it.

Each product page includes its description, available options, Key Features and care information. Browse our Harness & Leash Sets or Pet Carriers, then open the style you are interested in for its specific details.

Visit our Contact Us page or email ziokhans_pets1@outlook.com. For an existing order, include your order number. For sizing questions, include the product name and your pet’s measurements so we can help.